Australia & New Zealand +61 2 8231 6500

Terms and conditions

Air and Water Filtration Solutions (AAWFS)

General Terms and Conditions

For Trade Terms and Conditions please click here

Last updated 1 July 2015

By accessing and browsing this Air and Water Filtration Solutions website (“the Site”), you accept these Terms of Use as well as our Privacy Policy.

1. Pricing (all transactions are processed in Australian Dollars)

  • Retail Prices listed in A$ include GST.
  • Trade Prices listed or quoted in A$ exclude GST. (Registered member Special login)
  • Retail and trade the following re credit card payments. Surcharges apply: Visa/Mastercard 1.8%, American Express 2.8%

2. The Site
This Site provides company information about Air & Water Filtration Solutions Pty Ltd Trustee for the Lemania trust ABN  79 604 535 385.

3. Compliance with Copyright and Trademark Laws
The elements you see, hear or read on the Site, as well as the Site’s form and substance, are subject to copyright protection. In no event may you use, distribute, copy, reproduce, modify, distort, or transmit the Site or any of its elements, such as text, images or sounds, without the prior written permission of Air and Water Filtration Solutions. Trademarks, service marks and logos (collectively the “Trademarks”) displayed on the Site are the property of Air and Water Filtration Solutions or are displayed by Air and Water Filtration Solutions with authorisation from third parties. No licence or right pertaining to any of these Trademarks shall be granted without the written permission of Air and Water Filtration Solutions or such other parties who may hold Trademarks displayed on the Site. Air and Water Filtration Solutions reserves the right to legally enforce any infringement of its intellectual property rights, including seeking criminal prosecution.

4. Images Displayed on the Web Site
The images or photographs of people or places displayed on the Site are either the property of, or used with permission of a third party by Air and Water Filtration Solutions. The use of these images or photographs is prohibited unless specifically authorised by Air and Water Filtration Solutions or the third party. Any unauthorised use may violate copyright laws, trademark laws, the laws of privacy and publicity, or any other communications regulations.

5. General Warning
Air and Water Filtration Solutions shall not be responsible for any damages arising out of your access to, or use of, the Site, including any deterioration of your computer or any other property, or viruses that may infect your computer equipment or any other property. While Air and Water Filtration Solutions uses reasonable efforts to include accurate and up-to-date information on the Site, we make no warranties or representations as to accuracy. Air and Water Filtration Solutions assumes no liability or responsibility for any errors or omissions in the content of the Site.

6. Limitation of Liability and Indemnity
Neither Air and Water Filtration Solutions nor any other party involved in creating, producing, or delivering the site shall be liable for any direct, indirect or other damages arising out of your access to, or use of, the Site. You agree to indemnify, defend and hold Air and Water Filtration Solutions, affiliates, and their respective directors, officers, employees, agents, licensors, or any person or entity involved in the creation, production, and distribution of the Site, harmless from, and against, any and all claims, liability, losses, costs and expenses incurred in connection with any breach by you of these Terms of Use or resulting from, or in connection with, your use of this Site.

7. Links to Other Sites
Air and Water Filtration Solutions provides links from the Site to other sites of affiliated and non-affiliated companies. Non-affiliated sites are independent from the Site. Air and Water Filtration Solutions does not edit or control such sites. Links to such sites shall, in no event, constitute an endorsement by or an association between Air and Water Filtration Solutions and such sites and Air and Water Filtration Solutions shall not be responsible for any content, products, services, advertising or other matter presented on such sites. We remind you that access to, and use of, any affiliated or non-affiliated sites is subject to their own Terms of Use and Privacy Policies.

8. Access to the Web Site
Air and Water Filtration Solutions reserves the right, for any reason, at its sole discretion, to terminate, change, suspend or interrupt access, in whole or in part, to the Site, including its contents, features, or hours of availability without notice. You acknowledge and agree that in connection with the use of the Site you must provide for your own equipment, at your own cost, necessary to access the World Wide Web.

8. Protection of Personal Information
For more information on our policies with respect to privacy protection, please read our Privacy Policy. Air and Water Filtration Solutions affiliate sites may have their own separate privacy policies and practices. You are encouraged to review these other policies to determine how any personal information you provide may be used.

9. Shipping and Delivery Policy
We deliver commercial kitchen products Australia wide usin E-GO PtyLtd. Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. 

We send all Air Oasis product by post.
Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia. For freight to New Zealand please call for quotation.

10. Customer Service Policy
 Air and Water Filtration Solutions is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.  

11. Refund Policy
Please choose carefully.  We do not normally give refunds if you simply change your mind or make a wrong decision.  You can choose between an exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t do what it is supposed to do

12. Modification of Terms
Air and Water Filtration Solutions reserves the right to modify or update the present Terms of Use at any time without notice, so you are encouraged to review them from time to time.


Air & Water Filtration Solutions Pty Ltd (AAWFS)

ABN 79 604 535 385 – ACN 604 535 385


1) General the standard terms and conditions stated herein are applicable to all orders accepted by AAWFS.

2) Prices are in Australian dollars and the quotation is valid for 15 days from the date of quotation by AAWFS.
Prices list or quoted prices do not include GST. Freight and handling costs will be added when the destination is known.

3) Cancellations. Orders cancelled by the purchaser are subject to a cancellation charge which may include engineering services, work in progress, purchased parts charges and similar charges will be based on the percentage of work completed at the time of cancellation.

4) Refunds (Credits only given) AAWFS will not give refund on any product sent to customer. (If a product is faulty it will be repair or replaced). For any equipment returned AAWS will give credit toward the next purchase. On special arrangement a restocking fee of 20% of the purchased price will be deducted from the purchased price to assess the credit value.
In case of cancellation of special factory order, any deposit paid to AAWFS will be treated as a sale. The credit condition as above will apply.

5) Installation of ESP or Ozone generators or any equipment purchased by a dealer at dealer price is the responsibility of the dealer- installer. AAWFS does not take any responsibility for the quality of the installation and AS1668.2 compliances.

6) Acceptance and Testing of Equipment Unless otherwise provided in the AAWFS quotation the purchaser will upon delivery inspect and test the equipment and notify AAWFS within 3 days of any transport damage or any failure of the equipment. The Purchaser will be advised to take transport damage insurance when paying for freight.

7) Damage from Fire or Explosion To minimize the risk of fire or explosion, proper installation procedures, correct operation of the equipment and regular cleaning and maintenance of AAWFS equipment must be respected. All of te above are beyond the control of AAWFS. AAWFS disclaims any liability or responsibility for damage from fires or explosions regardless of origin. AAWFS recommends that all air pollution equipment sold and installation conform to all applicable local codes, laws and regulations including the addition of appropriate fire protection systems or explosion venting when and where required.

8) Transport Loss or damage. Quotations are F.O.B. place of shipment unless otherwise noted. The risk of loss of the equipment will pass to the purchaser upon AAWFS delivery of the equipment to a carrier. Any claim for loss or damage during shipment is the responsibility of the purchaser with the carrier or his insurer.

9) Warranty (a) AAWFS will supply any spare part needed for any repair free of charge inclusive of freight costs and insurance for a period of twelve (12) months from the delivery date. Labor component will be covered by the dealer unless a pre agreement has been negotiated between AAWFS and the dealer for a standard repair time can be allocated for each parts that may need to be replaced. Travel time of ½ hour each way can also be added to the repair time.

(b) Our liability under this clause shall be in lieu of any warranty or condition implied or imposed by law to the quality or fitness for any particular purpose of the goods and save as provided in (a) Hereof we shall not be under any liability whether in contract, tort or otherwise, in respect of defects in the goods delivered or for any injury, damages resulting from such defects or from work done in connection herewith and without derogating from the generality of the foregoing, shall not be liable for any future damage for the delivery, breakdown or diminished performance of the goods or any form of consequential damages whatsoever.

10) Payment & Ownership. The property in the goods delivered to you, will only pass to the purchaser after full payment for the goods is received.
Our standard terms are PIA (Pay In Advance) by E Transfer, credit card or by check (cheque must be cleared before delivery of the goods)

11) Drawings, Dimensions Etc. All drawings, specifications, weights, dimensions and quantities submitted with our quotation are approximate and are indications for quotation only purposes. They must not be used for construction purposes. In the event of an order being placed, specifications and information will be supplied if requested by you. All drawings and specifications are copyright and shall remain the exclusive property of AAWFS.

12) Access. It will be the end user responsibility to ensure that AAWFS has clear access at all times to any premises or work area under your control which we may be needed for the purposes of checking the quality of the installation and maintenance of the equipment if needed.

13) Law to Apply any contract arising out of the acceptance of the quotation shall, in all respects, be construed according to the laws of New South Wales.

14) GST & Delivery All prices quoted are exclusive of GST. Freight and insurance cost are the responsibility of the buyer unless stated otherwise in writing before delivery.

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